Contact & Support
Contact & Support
Need help with Tutor Connecxion? We're here to assist you.
Getting Help
Email Support
For general inquiries and support:
📧 support@Tutor Connecxion.com
We aim to respond within 24-48 hours during business days.
What to Include
When contacting support, please include:
- Your account email address
- Description of the issue
- Screenshots if applicable
- Device and browser information (for technical issues)
Before Contacting Support
Check the Help Center
Many questions are answered in our documentation:
- FAQ — Common questions and answers
- Getting Started — Setup and basics
- Features — How things work
- Guides — Step-by-step instructions
Use Search
Press ⌘K (Mac) or Ctrl+K (Windows) anywhere on this site to search for your topic.
Response Times
| Request Type | Expected Response |
|---|---|
| Account issues | Within 24 hours |
| Technical problems | Within 24-48 hours |
| Billing questions | Within 24-48 hours |
| Feature requests | Within 1 week |
| General inquiries | Within 48 hours |
Session Issues
During a Live Session
If you're having trouble during a session:
- Refresh the browser — This fixes many connection issues
- Check your internet — Ensure you have stable connectivity
- Try a different browser — Chrome usually works best
- Contact your tutor via Messages — They may be able to help
After a Session
For issues that occurred during a session (billing, recording, etc.), contact support with:
- Date and time of the session
- Tutor or student name
- Description of the problem
Feedback & Suggestions
We love hearing from our users! Share your ideas:
📧 feedback@Tutor Connecxion.com
This email is for:
- Feature suggestions
- Improvement ideas
- General feedback about the platform
Report an Issue
Technical Bugs
If you've found a bug:
- Note what you were doing when it happened
- Take a screenshot if possible
- Email support@Tutor Connecxion.com with details
Safety Concerns
For urgent safety concerns:
📧 safety@Tutor Connecxion.com
We take all safety reports seriously and respond promptly.
Social Media
Follow us for updates and tips:
| Platform | Handle |
|---|---|
| Twitter/X | @Tutor Connecxion |
| Tutor Connecxion |
Office Hours
Our support team is available:
- Monday–Friday: 9:00 AM – 6:00 PM (GMT)
- Saturday–Sunday: Limited availability
Business Inquiries
For partnerships, press, or business development:
📧 hello@Tutor Connecxion.com