Features
Messaging
Learn how to use Tutor Connecxion's messaging system for communication between students, parents, and tutors.
Messaging
Tutor Connecxion's messaging system keeps everyone connected with secure, organized communication.
Overview
The messaging feature allows:
- Students to message their tutors
- Parents to message their children's tutors
- Tutors to message students and parents
Accessing Messages
- Click Messages in the sidebar
- View your conversation list
- Click a conversation to read and reply
Conversation List
Your conversation list shows:
| Element | Description |
|---|---|
| Contact Name | Who the conversation is with |
| Last Message | Preview of the most recent message |
| Timestamp | When the last message was sent |
| Unread Indicator | Dot or badge for new messages |
Conversations are sorted by most recent activity.
Sending Messages
Starting a New Conversation
- Click the New Message button
- Select a contact from your available contacts
- Type your message
- Click Send
You can only message people you're connected to (your tutor, your students, parents of your students, etc.).
Replying to Messages
- Open the conversation
- Type your reply in the message box at the bottom
- Press Enter or click Send
Message Types
Tutor Connecxion supports:
- Text messages — Standard written communication
- Links — URLs are automatically made clickable
Coming Soon
- File attachments
- Image sharing
- Read receipts
Notifications
Email Notifications
You receive email notifications for new messages if:
- You have email notifications enabled
- You haven't read the message within the platform
In-App Notifications
- Badge count on the Messages icon
- Notification bell updates
- Desktop notifications (if enabled in browser)
Managing Notifications
To adjust your notification preferences:
- Go to Settings
- Select Notifications
- Toggle email and push notifications
- Save your preferences
Best Practices
For Students
Good messaging habits:
- Be polite and respectful
- Ask specific questions
- Don't spam with multiple short messages
- Check for responses before sending follow-ups
For Parents
Effective communication:
- Keep messages focused on your child's education
- Ask about progress, challenges, or scheduling
- Respect the tutor's working hours
- Use messages for non-urgent matters
For Tutors
Professional communication:
- Respond within 24-48 hours
- Be clear and helpful
- Set expectations for response times
- Keep records of important discussions
Response Expectations
While there's no formal SLA, reasonable expectations are:
| Urgency | Expected Response |
|---|---|
| Urgent (session issues) | Same day |
| Normal (questions, scheduling) | 24-48 hours |
| Low (general updates) | Within a week |
For truly urgent matters (can't join a session, emergency cancellation), use the contact options in your tutor's profile or the Help Center.
Privacy & Security
- Messages are private between participants
- Conversations are encrypted in transit
- Tutor Connecxion staff doesn't read messages unless legally required
- You can report inappropriate messages