Understanding Billing
Understanding Billing
Tutor Connecxion makes billing simple and transparent. Here's everything you need to know.
How Billing Works
The Basics
- Tutors set their own hourly rates
- You're charged for completed sessions
- Invoices are generated automatically
- Payments are processed securely
Who Pays?
If you're a parent with linked children, you receive and pay invoices for their tutoring sessions.
Viewing Invoices
Accessing Billing
- Click Billing in the sidebar
- View your invoice history
- Click any invoice for full details
Invoice List
Your invoice list shows:
| Column | Description |
|---|---|
| Date | When the invoice was issued |
| Amount | Total amount due or paid |
| Status | Pending, Paid, or Overdue |
| Child | Which child (if you have multiple) |
Invoice Details
Click an invoice to see:
- Itemized list of sessions
- Session dates and durations
- Tutor name
- Hourly rate applied
- Total calculation
- Download as PDF option
Payment Status
Understanding Status
| Status | Meaning |
|---|---|
| Pending | Invoice issued, awaiting payment |
| Paid | Payment received and confirmed |
| Overdue | Past due date, requires attention |
| Processing | Payment submitted, being processed |
Overdue Invoices
- You'll receive reminder emails
- It appears in your "Needs Attention" alerts
- Tutors may pause new sessions until resolved
Making Payments
Default Payment Flow
- Receive invoice notification
- Review the invoice details
- Click Pay Now
- Confirm payment method
- Receive confirmation email
Automatic Payments
You can enable automatic payments:
- Go to Billing > Settings
- Enable Auto-Pay
- Payment is processed when invoices are issued
- You still receive invoice notifications
Payment Methods
Supported Methods
Tutor Connecxion supports:
- Credit cards (Visa, Mastercard, American Express)
- Debit cards
- Additional methods may be available by region
Managing Payment Methods
- Go to Billing > Payment Methods
- Click Add Payment Method
- Enter card details securely
- Set as default if desired
- Save
Updating a Card
- Go to Billing > Payment Methods
- Find the card to update
- Click Edit
- Update expiry date or other details
- Save changes
Removing a Card
- Go to Billing > Payment Methods
- Find the card to remove
- Click Remove
- Confirm (you can't remove your last payment method if you have pending invoices)
Spending Overview
Tracking Your Costs
The billing dashboard shows:
- This Month — Current month's charges
- Last Month — Previous month for comparison
- All Time — Total spent on tutoring
By Child
If you have multiple children, see spending broken down by child to understand where your tutoring investment goes.
Receipts & Records
Downloading Invoices
- Open any invoice
- Click Download PDF
- Save for your records or expense claims
Annual Summary
At the end of each year, you can download an annual summary showing total spending for tax or record purposes.
Common Questions
Why was I charged this amount?
Each invoice links directly to specific sessions. Click the invoice to see the breakdown of dates, times, and rates.
Can I dispute a charge?
Contact your tutor first to discuss any billing concerns. If unresolved, reach out to Tutor Connecxion support.
What about cancelled sessions?
Sessions cancelled according to policy (typically 24+ hours notice) are not charged. Last-minute cancellations may still incur charges—check with your tutor about their policy.